Transactions Policy
At Karen Moree, secure and reliable payment processing is a priority. Every transaction completed through our website is handled via protected systems that meet recognised international security standards, so your checkout stays smooth, secure, and dependable across every market we serve.
Accepted Payment Methods
You can complete your purchase using a selection of trusted payment options, including:
- Mastercard
- Visa
- Google Pay
- Apple Pay
- Shop Pay
- Amazon Pay
The methods available at checkout may vary depending on your location, your bank, and the services supported by our payment providers.
Payment Process
Placing an order on our website is simple and secure:
- Select your preferred payment method at checkout.
- You'll be redirected to a secure payment environment.
- Enter your payment details and confirm your order.
- The transaction is processed over an encrypted connection.
- After successful payment, you'll receive an order confirmation by email.
Payment Security
To protect your financial information, all transactions are processed over SSL-encrypted connections. Karen Moree does not store full credit card details on its servers. Payments are handled by certified providers that comply with international security standards, including PCI-DSS requirements, so your payment data stays protected at all times.
Failed or Declined Payments
If your payment can't be completed, we recommend the following:
- Try a different payment method
- Check your payment details and try again
- Contact your bank or card provider to confirm there are no restrictions on your account
If the problem continues, please contact our support team at support@karenmoree.com for further assistance, in line with our Terms of Service.
Currency
Prices on our website are displayed and charged in your local currency, based on your region — Canadian Dollars (CAD), US Dollars (USD), British Pounds (GBP), Australian Dollars (AUD), or New Zealand Dollars (NZD) — and include applicable VAT or GST where local law requires. If you pay from an account held in a different currency, your bank or payment provider may apply currency conversion fees.
Questions
For more about orders, delivery, returns, or related topics, please see our Shipping Policy, Return & Refund Policy, and Frequently Asked Questions. You can also reach our support team through our Contact page if you need further help.
Contact Information
Shop Name: Karen Moree
Company Name: Sa Collective LLC
Company Registration Number: 42-3368597
Business address: 25 Prospect St, Watertown, Massachusetts 02472, United States
Warehouse Address: Building 4, 4th Floor, 58 Baiye Road, 523000 Guangdong, China
You can also reach us directly through our Contact page.
Email: support@karenmoree.com
Tel: +1 256 988 7781
Customer Service Hours: Monday to Friday: 9:00 AM – 6:00 PM (ET)
Saturday and Sunday: Closed
We aim to respond within 24 hours on business days.